Our client is seeking a business support manager to lead our Salesforce development team. If you have a strong background in Salesforce development, excellent leadership skills, and a passion for driving innovation and excellence, we want to hear from you.
Functions:
1. Operational Oversight:
• Provide comprehensive operational support to various business functions.
• Collaborate with department heads to ensure smooth day-to-day operations.
• Streamline processes to enhance efficiency and reduce operational bottlenecks.
2. Cross-Functional Coordination:
• Act as a liaison between different departments, fostering effective communication and collaboration.
• Ensure alignment of business support activities with organizational goals and objectives.
3. Project Management & Change Management:
• Manage and coordinate various projects within the organization.
• Collaborate with project teams to define project scopes, timelines, and deliverables.
• Ensure projects are executed on time and within budget.
4. Policy Development and Implementation:
• Develop and implement policies and procedures to support business operations.
• Regularly review and update policies to ensure compliance with regulations and industry best practices.
5. Vendor Management:
• Evaluate and manage relationships with external vendors and service providers.
6. Data Analysis and Reporting:
• Analyze relevant data to identify trends, patterns, and areas for improvement.
• Prepare regular reports for senior management to support decision-making processes.
7. Training and Development:
• Develop training programs to enhance the skills of business support staff.
• Provide ongoing coaching and mentorship to team members.
8. Risk Management:
• Identify and assess potential risks to business operations.
• Develop and implement risk mitigation strategies to safeguard organizational interests.
Requirements
• Bachelor's degree in Business Administration, Management, or a related field
• 5+ years of experience in application support
• 3+ years of experience and demonstrated ability with application administration and/or development in Salesforce.com (Force.com, APEX coding, Lightning Web Components)
• Experience in IT support and Business application. Strong technical and troubleshooting skills.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to make data-driven decisions.
• Ability to adapt to new work assignments, flexibility, and willingness to work effectively in a cross-functional setting
Only shortlisted candidates will be notified