Key Responsibilities:
Credit Control Management:
- Monitor and manage the credit control process for insurance premiums, ensuring adherence to established policies and procedures.
- Access credit risk and establish credit limits for customers and clients.
- Implement strategies to minimize the risk of late payments or defaults.
Collections and Recovery:
- Proactively manage and pursue overdue payments through effective collections techniques.
- Liaise with clients, policyholders, and third-party agencies to resolve outstanding balances.
- Collaborate with internal teams to streamline the collections process and optimize recovery efforts.
Reporting and Analysis:
- Generate regular reports on outstanding balances, aging receivables, and credit risk assessments.
- Analyze payment patterns and trends to identify potential risks and propose solutions for improvement.
Relationship Management:
- Cultivate positive relationships with clients, providing assistance and support to resolve payment issues promptly and amicably.
- Collaborate with underwriting and sales teams to address credit-related concerns and optimize customer credit profiles.
Compliance and Documentation:
- Ensure compliance with industry regulations and internal policies related to credit control and collections.
- Maintain accurate records of communications and actions taken regarding outstanding balances.
Requirements:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Proven experience in credit control, collections, or accounts receivable within the insurance industry.
- Strong knowledge of insurance operations, policies, and regulations.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in using financial software and tools for analysis and reporting.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Preferred Qualifications:
- Professional certifications (e.g., Certified Credit Professional, Certified Insurance Specialist).
- Prior experience with specific insurance software or ERP systems.